• Will I have to see my ex-partner during visits?
    No, this is highly unlikely. You’ll have private handovers with separate entrances and waiting areas, so each parent should come and go without contact. It is, of course, possible you may see each other outside the centre on visit days. If this is a worry, we may be able to offer some tips to avoid confrontation.
  • Are there staggered arrival and leaving times?
    We only stagger the leaving time. Non-resident parents remain behind for ten minutes, while resident parents must leave the centre promptly.
  • What should I bring to a contact session?
    We suggest you bring a carrier bag of toys, books or crafts. This must not include electronic devices (of any kind), battery-operated toys, balls, no glue, runny paint, glitter or slime. Please also remember basic childcare items like nappies, formula, and perhaps a change of clothes.
  • Can I use my mobile phone/tablet in the session?
    For safeguarding reasons, we need to ensure there is no filming or photography. This is to protect other families and staff, and to prevent any misleading photographs or videos being created.
  • Can my new partner or other family member join the session?
    Yes, but only after the 3rd contact.
  • Can I stay until my child is settled?
    Yes, we have a waiting area, and we can let you know after 10/15 minutes how the contact is going. You’re welcome to stay here, but the resident parent won’t be able to attend the contact session.