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When are you open?
We are open fortnightly on a Sunday from 2 – 4pm. Sometimes, due to religious celebrations, the church is not available. In these instances we will contact you in advance. Please do stay up to date with contact dates and times via the calendar on the website.
I’m a self-referral, do I have to contact my ex partner before I fill in my form?
Yes, this is a good idea as we cannot set up interviews and contact sessions without their completed forms. If there is no communication between you, you can email us with your ex’s ‘phone no. and email address and we will contact them on your behalf.
How do I apply to your Contact Centre?
Using the button on the front page of the website download the relevant form and guidelines. Then email or post the completed forms to the Co-ordinator. When forms are received from both parents, you go on the waiting list and when there is a vacancy we will contact you.
What are your charges?
There is a one-off referral fee of £50 plus £10per session, both usually paid by the non-resident parent.
Where is your Centre based?
We are based at the United Reformed Church in Eden Street, Kingston upon Thames. Please see the map on this website.
Do you offer both supervised and supported contact?
No, we only offer the lower level of supported contact, which means we do not give written or verbal reports and we do not monitor conversations.
What happens if my child becomes distressed during the contact?
If you are still in the church, a volunteer will bring the child to you for reassurance and, after a time, will take the child back into the hall. If you have gone into Kingston, the Co-ordinator will ring you to ask you to return.
Am I likely to see my ex partner on your premises?
No. There are separate entrances and exits for both parents.The resident parent uses the entrance into the church in Eden Street and the non-resident parent uses the entrance into the foyer in Union Street.
Is there a limit on the number of times I can use the Centre?
Contact Centres are short to medium term solutions before moving on. Some families are there for a limited time to comply with a Court Order. We hold Review Meetings to see how the contact is going and to help with the next steps.
Can the non-resident’s relatives participate in the contact?
Yes. Occasionally, we allow one close relative to visit for a short time during the contact, but this has to have the prior agreement of the resident parent.
How many staff/volunteers do you have in the hall at any one time?
There are always at least two volunteers in the hall and five volunteers in total on duty, including two Co-ordinators.
Do you have staggered leaving times?
Yes, at the end of the session, the non-resident parent usually stays in the hall for 10/15 minutes to allow the resident parent to leave with the child(ren).
Do you have a waiting list?
Yes, we usually have a waiting list. For up-to-date information, please email us
As the resident parent, can I stay until my child is settled in the hall?
Yes, you can stay in the church for as long as you wish.
Can I use my Mobile Phone during the sessions?
No. We have a strict mobile phone policy which you can view on our policies page.